Support
Talk to a person.
Email support@slatevideo.com and someone who works on Slate answers within two business days.
What helps us help you
- The email address on your Slate account.
- The link to the recording, if it is about one.
- What you expected, and what happened instead.
- Which app you were using: Mac, Windows, Chrome, the browser or your phone, and its version if you know it.
- For Slack, the name of the workspace.
Questions
Common questions
How do I disconnect Slack?
Open Settings in Slate and choose Disconnect next to the workspace under Slack. That removes the Slate app from the workspace and deletes what we stored for it: the workspace record, its token and the Slack user links that came with it.
A workspace admin can also remove the Slate app from inside Slack, and that deletes the same things on our side.
Why did my Slate link not play in Slack?
Only public recordings play inline. A recording that needs a sign-in, or is shared only with your team or with invited people, shows a plain link in Slack on purpose, so nothing private appears in a channel. Change the recording to public in its share settings and paste the link again.
A recording that is still processing, or that asks viewers for their email, shows its title and a link rather than the player. If the link shows nothing at all, check that Slate is added to that workspace in Settings.
Why am I not getting Slack notifications?
Slate finds you in Slack by the email you have verified with Slate, so your Slack account needs the same address. Then check that the Slack switches are on in Notifications settings.
Is Slate down?
The status page at status.slatevideo.com shows every part of Slate, live. It runs apart from the rest of our systems, so it stays up when they do not.
How do I delete my account or my data?
Settings has a Delete account button that works immediately. Any single recording can be deleted from its page. For anything else, email us and we will take care of it.